BY THE NUMBERS — PRINCIPAL OPERATING EXPERIENCE
Operating experience across regulated technology growth, AI-enabled workflows, governance, commercialization and complex program recovery.
State Medicaid / MMIS operating environment at $1.5B program scope.
Product base scaled to 20K users across three platform generations.
97% final acceptance in a governed RFP workflow.
Aligned account strategy, executive sponsorship, delivery dependencies and growth priorities around the customer’s operating requirements.
Every engagement begins with the mandate, the business decision and the value at stake, not a pre-set package or prescribed technology approach. We then align people, process and AI capabilities around measurable outcomes, and the level of senior involvement follows from what leadership needs to decide and accomplish.
Define the decision, business objective, accountable sponsor, constraints and desired future-state.
Define value hypotheses, progress measures and the evidence required at each gate so leadership can decide whether to continue, change, scale, pause or stop.
Select the appropriate level of senior involvement: Focused Advisory, Program Leadership or Fractional / Interim AI & Operating Leadership.
Provide senior operating direction across key decisions, governance, transformation and commercialization so internal teams and client-selected providers can execute with clear ownership and expectations.